#JustIn: Bank Windhoek shines in happy customer survey
Bank Windhoek’s annual Customer Satisfaction Survey, conducted by an independent third party, reported an overall satisfaction score and ease of doing business rating of 77%.
The brand affinity reached an impressive 84%.
Last year, the bank’s satisfaction survey rating was 76%.
The survey results showed that Bank Windhoek had a Net Promoter Score (NPS) of 46%, compared to 45% in 2023, surpassing the industry benchmark of 31%.
“We are particularly proud of our NPS rating, which has reached a new record high. This metric is a crucial indicator of customer loyalty and advocacy. Additionally, the survey showed a significant increase in customer participation, providing valuable insights into evolving customer needs and expectations,” said Bank Windhoek’s executive officer of marketing and corporate communication services, Jacquiline Pack.
The brand affinity reached an impressive 84%.
Last year, the bank’s satisfaction survey rating was 76%.
The survey results showed that Bank Windhoek had a Net Promoter Score (NPS) of 46%, compared to 45% in 2023, surpassing the industry benchmark of 31%.
“We are particularly proud of our NPS rating, which has reached a new record high. This metric is a crucial indicator of customer loyalty and advocacy. Additionally, the survey showed a significant increase in customer participation, providing valuable insights into evolving customer needs and expectations,” said Bank Windhoek’s executive officer of marketing and corporate communication services, Jacquiline Pack.
