Bank Windhoek expands self-banking hub
Bank Windhoek’s branches at Otjiwarongo, Outjo, Grootfontein, Tsumeb and Oshakati have introduced state-of-the-art technology as part of a nationwide branch renovation initiative.
This follows the successful renovations of the Maerua Mall, Rehoboth and Lifestyle Centre branches aiming to provide a customer-centric, people-first digital experience available 24/7.
James Chapman, Bank Windhoek’s executive officer of retail banking services and specialist finance, says the new branches prioritise customer relationships and enhance overall experiences.
“We are proud of these facilities, which feature modern spaces, exceptional client service teams, and a Self-Banking Hub enabling seamless transactions 24/7 in a safe, secure environment,” Chapman adds.
Journey
Since starting the branch transformation journey in late 2020, Bank Windhoek has continued to develop new technology features aligned with evolving customer needs.
Chapman notes that staff and customers at the initial branches appreciate the enhancements.
By utilising the bank's self-service banking devices and cash-accepting ATMs, customers can complete various tasks, including viewing and printing statements, obtaining stamped bank confirmation letters, as well as managing card information at their convenience.
Chapman adds that, as a proud Namibian bank, customers can also interact through Bank Windhoek’s ATM channel in one of eight languages, namely: English, Afrikaans, Damara/Nama, German, Otjiherero, Oshiwambo, Rukwangali and Silozi.
Future of banking
Asked why the bank is conducting all these renovations, Bank Windhoek managing director Baronice Hans says: “Bank Windhoek recognises that the future of banking is shaped by technology, with a strong focus on digitalisation and improving customer experience. We invite all our customers to visit our revamped branches and join us on the path toward a sustainable future in banking.”
Hans concluded by emphasising the importance of delivering proactive services and fostering connections with partners and customers to achieve better financial outcomes.
"As we continue transforming our branches, our focus remains on a people-first digital customer experience," she said.
This follows the successful renovations of the Maerua Mall, Rehoboth and Lifestyle Centre branches aiming to provide a customer-centric, people-first digital experience available 24/7.
James Chapman, Bank Windhoek’s executive officer of retail banking services and specialist finance, says the new branches prioritise customer relationships and enhance overall experiences.
“We are proud of these facilities, which feature modern spaces, exceptional client service teams, and a Self-Banking Hub enabling seamless transactions 24/7 in a safe, secure environment,” Chapman adds.
Journey
Since starting the branch transformation journey in late 2020, Bank Windhoek has continued to develop new technology features aligned with evolving customer needs.
Chapman notes that staff and customers at the initial branches appreciate the enhancements.
By utilising the bank's self-service banking devices and cash-accepting ATMs, customers can complete various tasks, including viewing and printing statements, obtaining stamped bank confirmation letters, as well as managing card information at their convenience.
Chapman adds that, as a proud Namibian bank, customers can also interact through Bank Windhoek’s ATM channel in one of eight languages, namely: English, Afrikaans, Damara/Nama, German, Otjiherero, Oshiwambo, Rukwangali and Silozi.
Future of banking
Asked why the bank is conducting all these renovations, Bank Windhoek managing director Baronice Hans says: “Bank Windhoek recognises that the future of banking is shaped by technology, with a strong focus on digitalisation and improving customer experience. We invite all our customers to visit our revamped branches and join us on the path toward a sustainable future in banking.”
Hans concluded by emphasising the importance of delivering proactive services and fostering connections with partners and customers to achieve better financial outcomes.
"As we continue transforming our branches, our focus remains on a people-first digital customer experience," she said.
